Salesforce Community Cloud is a platform to connect and facilitate smooth communication between the employees, customers, and partners. It supports CRM and provides different channels to find information and communicate with other customers. A community cloud is an infrastructure which enables collaboration among organizations. It helps in building community spaces to connect, and collaborate. Communities are used to drive more sales with the connection of employees, distributors, suppliers, and resellers. It also helps in managing workflow, and engagement at a single place. The community is responsible to deliver world-class service to the customers by giving them the required platform.
The benefits which Salesforce Community Cloud provides are to enhance brand experience, inculcate a culture of collaboration, and empower the users. The other benefits are personalization, i.e., suggesting connection to experts, and groups. The recommendations can be based on behavior, interests, and needs. This helps in building good participation of the community. One can customize the community cloud for reflecting the brand and community experience. They can even collaborate via mobile from anywhere.
You can find out which Companies use salesforce community cloud by looking at the list below.
| Company Name | Website | Revenue | Contact Info | Location |
|---|---|---|---|---|
| Lyft | www.lyft.com | $2 Billion | (844) 250-2773 | United States |
| NBA | www.nba.com | $8 Billion | (212) 407-8000 | United States |
| NBC | www.nbc.com | $34 Billion | (212) 664-4444 | United States |
| Netapp | www.netapp.com | $6 Billion | (408) 822-6000 | United States |
| Philips | www.usa.philips.com | $32 Million | (203) 351-5000 | United States |
| Company Name | Market Share |
| Microsoft | 20% |
| Cisco Systems | 11% |
| Citrix | 10% |
| Oracle | 7% |
| IBM | 5% |
| Box Inc | 4% |
| Dropbox | 3% |
| 3% | |
| Intralinks Holdings Inc | 3% |
| SurveyMonkey | 3% |
| Others | 31% |
| Company Name | Market Share |
| Computer Software | 34.1% |
| Information Technology and Services | 29% |
| Higher Education | 15.2% |
| Telecommunications | 5.8% |
| Banking | 2.9% |
| Financial Services | 2.9% |
| Hospital & Health Care | 2.9% |
| Internet | 2.9% |
| Architecture & Planning | 2.9% |
| Chemicals | 2.2% |
| Total Contacts | Total Postal Universe | Total Emails Available | Total Phone Numbers |
|---|---|---|---|
| 4,892 | 4,892 | 3,481 | 4,235 |
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