Amdocs CRM is one of the leading marketing CRM systems which help in meeting the needs of the communication industry. It supports the product lifecycle management and a fully integrated back and front office. The solution also creates one-to-one interaction with the customer, having a unified view of interactions with the communication provider.
The CRM also ensures the seamless interaction among the websites, call centers, and sales teams. The web-driven interfaces and the hierarchical capabilities support the online self-service, increased customer satisfaction, and reduced reliability on the contact center. The broad portfolio of CRM products includes solutions such as customer satisfaction, billing, content revenue management, support, customer relationship management, service fulfillment, marketing, ordering, and others. The modules which the Amdocs CRM includes are ClearQuality, ClearSales, ClearSupport, and ClearLogistics.
The key features of Amdocs CRM are that it is customer-centric, has click to order, sales quote order, smart agent desktop, and other features. The benefits are that it reduces the implementation costs, including the total cost of the ownership. The CRM also ensures that marketing and customer service representatives have a comprehensive understanding of the preference and customer experience. The solution also enables the service providers in reducing call times in the contact centers and also reducing the operational costs by blending the customer information into one system for having a 360-degree view of the customer. The CRM also reduces the implementation risk with a proven delivery track record.
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Companies that use Amdocs CRM
Company Name
Website
Contact Info
Revenue
CenturyLink
www.centurylink.com
(318) 388-9000
$19 Billion
AWS
aws.amazon.com
(206) 266-1000
$45 Billion
DIRECTV
www.directv.com
(800) 531-5000
$22 Billion
MetroPCS
metrobyt-mobile.com
(800) 937-8997
$3 Billion
Telefonica
us.telefonica.com
(305) 925-5300
$7 Million
Companies Using Amdocs CRM: 3,074
Total Contacts Available: 18,751
Companies Using Amdocs CRM, Market Share & Customers List
CRM Market Share (in %)
Company Name
Share
Salesforce
19.5%
SAP
8.3%
Oracle
5.5%
Adobe
5.1%
Microsoft
2.7%
Others
58.9%
Number of Amdocs CRM Customers Based on Different Selects
Counts By Country
Country
No. of Customers
United States
1865
Canada
106
United Kingdom
180
Australia
78
Germany
65
India
69
Counts By US Region
State
No. of Customers
California
403
New York
188
Texas
136
Illinois
98
Florida
96
Massachusetts
90
Pennsylvania
65
Georgia
60
Virginia
56
New Jersey
55
Ohio
50
Colorado
49
Washington
47
North Carolina
42
Michigan
39
Maryland
37
Arizona
30
Indiana
26
Wisconsin
25
Connecticut
24
Missouri
24
Tennessee
23
Oregon
22
Utah
22
District of Columbia
18
South Carolina
11
Iowa
10
Kansas
10
Kentucky
10
Louisiana
10
Nevada
10
Alabama
9
New Hampshire
9
Oklahoma
8
Nebraska
7
Arkansas
5
Delaware
5
Idaho
5
Maine
5
Rhode Island
5
Minnesota
3
New Mexico
3
Vermont
3
Hawaii
2
Mississippi
2
Montana
2
South Dakota
2
Alaska
1
North Dakota
1
West Virginia
1
Wyoming
1
Counts By Industry
Category
Market Share
Services
1061
Finance, Insurance, Real Estate
477
Retail Trade
427
Transportation & Public Utilities
409
Manufacturing
338
Public Administration
211
Wholesale Trade
88
Construction
47
Mining
9
Agriculture, Forestry, Fishing
7
Counts By Revenue
Revenue (in USD)
No. of Companies
0M-1M
157
1M-10M
756
10M-50M
855
50M-100M
469
100M-200M
374
200M-1000M
476
>1000M
642
Counts By Employees
Employee Size
No. of Customers
1-10
173
11-50
384
51-200
349
201-500
261
501-1000
165
1001-5000
434
5001-10000
738
>10000
570
Records Available by Segment
Total Contacts: 18,751
Total Postal Universe: 18,751
Total Emails Available: 15,133
Total Phone Numbers: 15,897
Companies Currently Using Amdocs CRM (Sample Data)
Company Name
Website
Address
Address 1
City
State
Zipcode
Country
SIC Code
SIC Industry
Altice USA
www.alticeusa.com
1**1 Ste**rt A*e*u*
Bethpage
NY
11714
United States
4813
Telephone Communications, Except Radiotelephone
Comcast Center
www.corporate.comcast.com
**01 Jo*n F Ke**ed* B**le**rd
Philadelphia
PA
19103
United States
4841
Cable and Other Pay Television Services
Duck Creek Technologies Inc
www.duckcreek.com
1*0* J*n*s S*ree*
Bolivar
MO
65613
United States
7372
Prepackaged Software
Highbrow Technologies
www.highbrow-tech.com
16*** N**th*ast *th St*eet
Bellevue
WA
98008
United States
7379
Computer Related Services
Logic Rule
www.logicrule.com
*090* N*rt* Ea** 8th St*e*t
Suite 1000
Bellevue
WA
98004
United States
7379
Computer Related Services
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