Ciboodle CRM is the multi-channel contact center software that handles the operations of front office customer service. Ciboodle is now acquired by Kana Software and offers an all-in-one solution to resolve challenges of customers.
It leads to successful sales interactions for organizations across the world. The solution has a flexible platform that helps companies in creating an online community. This helps in enabling agent for adding insights to the social customer experience, while customers can also interact for sharing different viewpoints and experiences. It handles customer service requests on 24/7 basis. It has complementary product offerings, and industry expertise to make business process a seamless one.
Some of the top industries that use this software are information technology and services, computer software, retail, insurance and others. Almost more than 500 customer-centric Fortune companies use this software for their process. It is very much popular among mid-sized businesses and serves both public and private sectors.
It has different products such as Ciboodle Live, Ciboodle flow, Ciboodle crowd, and Ciboodle one.The Ciboodle Live is a self-service software, Ciboodle one offers a single customer view, Ciboodle crowd offers a social networking service, Ciboodle flow is a workflow engine for process automation. Ciboodle crowd when used along with Ciboodle one helps offer a familiar desktop with blogs, discussion boards and question and answer threads. The solution’s advanced case handling capabilities have helped many businesses worldwide. It helps the latest disruptive trends associated with big data analytics, mobility and cloud computing.
The solution maintains the context in all the customer journeys. It could be in mobile, web or social experiences. The specialty that this software offers are customer experience, case management, intelligent desktop, web self-service software. It helps increase customer loyalty, brand recognition, leading to increased sales in long run.Almost majority of Ciboodle users are from United States, United Kingdom and Australia.
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| Company Name | Website | Employee Count | Revenue |
|---|---|---|---|
| Verint | www.verint.com | 4400 | $1 Billion |
| UnitedHealth Group | www.unitedhealthgroup.com | 350000 | $287 Billion |
| Dow Jones | www.dowjones.com | 4540 | $2 Billion |
| Sears | www.sears.com | 15306 | $10 Billion |
| Sitel | www.sitel.com | 160000 | $2 Billion |
| Company Name | Share |
| Salesforce | 19.5% |
| SAP | 8.3% |
| Oracle | 5.5% |
| Adobe | 5.1% |
| Microsoft | 2.7% |
| Others | 58.9% |
| Total Contacts | Total Postal Universe | Total Emails Available | Total Phone Numbers |
|---|---|---|---|
| 927 | 927 | 854 | 854 |
| Company Name | Website | Address | Address 1 | City | State | Zipcode | Country | Phone Number |
|---|---|---|---|---|---|---|---|---|
| Bally Total Fitness | www.ballytotalfitness.com | 8**0 W Br*y* M*wr A*e | Chicago | IL | 60631 | United states | (7*3) 3*0-3**0 | |
| Best Buy Co., Inc. | www.bestbuy.com | 76*1 P*nn A*en*e | South Richfield | MN | 55423 | United states | (88*) *37-8*8* | |
| Bt | www.bt.com | 8*51 C*pr*ss Wa*e*s B*vd | #2*0 | Coppell | TX | 75019 | United states | (*72) 8*0-81*0 |
| Sears | www.sears.com | 8*01 S O*an*e Bl*ss*m T*l | Orlando | FL | 32809 | United States | (4*7) 8*6-9*0* | |
| Sony | www.sony.net | 25 M*di*on Av*n*e | 2*th Floor | New York | NY | 10010 | United states | (2*2) 8*3-6*2* |
Please submit your requirement below and we will get in touch with you shortly.!
