Infor Epiphany is focused on converting customer interactions into quality marketing leads. It helps the leading enterprises for strengthening customer relationships in the area of sales and marketing. Infor Epiphany CRM has a unique approach to track customer interactions, further using these interactions to generate leads. This adds growth to the business by generating the overall revenue. Infor Epiphany helps in multichannel interactions thus enabling improved customer service and response time. The customer service engagement covers all the modules such as service, sales, marketing for optimizing customer experience within the organization.
The solution is offered an on-premise as well as on cloud-based solution based on the customer requirements. It is helpful for the sales team to transform any interaction into a sale, by providing historical and relevant information. The different Epiphany categories are customer service, healthcare CRM, customer engagement, insurance CRM, mobile CRM, lead generation, customer support, social media, etc. The features which it has are multi-channel marketing, marketing automation, social media, social customer care, social analytics, and customer self-service portal. There are numerous benefits of using Infor Epiphany, which are it enhances customer interaction, increases profitability, improves customer relationship, enable companies to deliver relevant information to customers, and help in predicting future preference of customers.
| Company Name | Website | Employee Count | Revenue |
|---|---|---|---|
| Verizon | www.verizon.com | 118400 | $133 Billion |
| USAA | www.usaa.com | 35935 | $36 Billion |
| Merkle | www.merkleinc.com | 14000 | $1 Billion |
| Zale Jewelers | www.zalecorp.com | 2500 | $1 Billion |
| Solar Turbines Incorporated | www.solarturbines.com | 8000 | $2 Billion |
| Company Name | Market Share |
| Salesforce | 19.5% |
| SAP | 8.3% |
| Oracle | 5.5% |
| Adobe | 5.1% |
| Microsoft | 2.7% |
| Others | 58.9% |
| Total Contacts | Total Postal Universe | Total Emails Available | Total Phone Numbers |
|---|---|---|---|
| 8,064 | 8,064 | 4,446 | 5,192 |
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