This customer relationship management software helps both the sales and marketing departments. It helps maintain the sales pipeline and also helps in contact and account management, opportunity management, order management, activity management and others. After the successful integration of the interaction center, it supports the CRM strategies. This CRM helps in communication over different communication channels. It significantly helps teleservices, telemarketing and others. Most of its crucial functions include the telemarketing process through which it enables marketing organizations to combine their approach with the interaction center. The entire process helps seamlessly coordinate via the promotions, call lists, and through additional channels.
The solution has different components such as interactive scripting, intent-driven interaction, ERMS, call lists, scratchpad, account information, communication information, system messages, toolbar, work area and others. It uses process-based deployment options. It helps in the industry-specific business process. The main role of this software in organizations is it helps manage bulk emails getting into the inbox. These emails are automatically organized, offering much relief to the agents handling them. The solution works like assistance for the customer service department as it gives them the information needed to resolve a specific challenge.
The benefits of the SAP interaction center are aplenty; it allows the agent for handling the transactions be it for the marketing, sales or service and that too efficiently. It even helps agents access the reporting, administration and maintenance tools. The solution helps answer customer queries, handle consumer complaints, and even help in technical questions. It entirely meets the telesales needs in an organization. It helps organizations to achieve absolute customer satisfaction by offering the right service. The solution helps reduce the cost and improve the decision-making ability. The other crucial benefit is it offers 24/7 support to users.
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| Company Name | Share |
| Salesforce | 19.5% |
| SAP | 8.3% |
| Oracle | 5.5% |
| Adobe | 5.1% |
| Microsoft | 2.7% |
| Others | 58.9% |
| Total Contacts | Total Postal Universe | Total Emails Available | Total Phone Numbers |
|---|---|---|---|
| 3,930 | 3,930 | 312 | 1,058 |
| Company Name | Website | Address | Address 1 | City | State | Zipcode | Country | Phone Number |
|---|---|---|---|---|---|---|---|---|
| Conagra Brands | www.conagrabrands.com | 2*2 W**t Merch**dise M*rt Plaza | Suite 1*00 | Chicago | IL | 60654 | United States | (3*2) 54*-5**0 |
| Jacobs Douwe Egberts | www.jacobsdouweegberts.com | Oo**erdo*sst*aat *0 | Amsterdam | 1011 | L3 9SJ | The Netherlands | 31 3**979**1 | |
| MS Direct AG | www.ms-direct.ch | Fürste*lands*ras*e *5 | Saint Gallen | 9001 | Switzerland | 41 7*27*66*6 | ||
| Ferreyros | www.ferreyros.com.pe | Jr. Cri*tóbal De Peralta Norte 8*0 | Surco | 15023 | Peru | 51 1*26*0*0 | ||
| Stericycle, Inc | www.stericycle.com | 2*55 Wa**eg*n R**d | Bannockburn | IL | 60015 | United States | (8*7) 3*7-5**0 |
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