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Customer Service Management Software We Track
Customer service management is a combination of workflow, solution, and processes for managing the customer relationship.
Features of CSR are:
- Knowledge management
- Customer portal
- Case management
- Time tracking
Customer Service Management Market Share (%)
| Company Name | Market Share |
| Zendesk | 20.26% |
| tawk.to | 15.23% |
| LiveChat | 12.09% |
| LivePerson | 11.65% |
| OneSignal | 10.21% |
| Drift | 9.14% |
| Freshdesk | 6.07% |
| Pure Chat | 6.00% |
| Tidio Live Chat | 5.23% |
| inSided | 4.12% |
Customer service management in businesses:
- Assisting the organization with the customer data: Many organizations focus on acquiring the data that are actionable. Quality customer service management involves not only collecting the relevant data, but also ensuring that the data is accessible when needed.
- Promoting better customer support: Having a common platform helps in customer satisfaction as things get resolved faster and efficiently.
- Decreasing the time-consuming task: Customer service management increases efficiency, thus reducing the time-consuming task.
Benefits of customer service management:
- Building relationships
- Improving customer experience
- Focusing on the marketing plan
- Reducing cost with effective self-service
- Driving incremental revenue
- Increasing efficiency
- Increasing customer satisfaction
