Global Live Chat Software Market Share (%)
| Company Name | Market Share |
| Zendesk Chat | 31.64% |
| Tawk.to | 16.72% |
| LiveChat | 13.00% |
| LivePerson | 9.00% |
| Others | 29.64% |
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live chat software customers list
What is Live Chat?
Live Chat software is an offline customer service web service to live support, help desk software with web analytics capabilities. It is commonly used to provide immediate support and information to clients and customers allowing them to interact with businesses through real-time live support. Using Live Chat for customer service can be rewarding and on the contrary be a huge hassle if used unwisely.
Where is Live Chat used?
Live chat is the quickest methods of customer service; hence there has been an increasing number of companies using the software. Irrespective of the industry, variant businesses are using different channels and products to provide quickest, most accessible and simplest form of support.
Live chat is used across various verticals in their daily operations. To name a few are, e-commerce, travel & hospitality, medical professionals, automotive, airlines, education, real estate, web hosting companies and many more.
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121,307
Companies Using live chat software
237,972
Total Contacts Available
244,354
Total Emails Available
255,100
Total Postal Universe
Live Chat Softwares We Track
Companies Using Live Chat Software (Sample Data)
| Company Name | Website | Address | Address 1 | City | State | Zipcode | Country | Phone Number | Employee Size | Revenue Size (USD) | SIC Code | SIC Industry |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| BPR Properties | www.bprproperties.com | **86 A**st** Way | Berkeley | CA | 94704 | United States | (**0) 4*4 14** | **2 | **.4 M | 6531 | Real Estate Agents & Managers | |
| Bright Green Path Web Solutions | www.brightgreenpath.com | P.O. Box 3** | Ocala | FL | 34489 | United States | (**2) 3*2-81** | ** | *.4M | 7371 | Computer Programming Services | |
| ActiveCampaign | www.activecampaign.com | 1 N D**rb**n | 5th Fl**r | Chicago | IL | 60601 | United States | (**0) 3*7-04** | ** | ** M | 7371 | Computer Programming Services |
| Backcountry | www.backcountry.com | 1**8 Red**one Ce**er Dr #210 | Park City | UT | 84098 | United States | (8**) 9*3-4**3 | **0 | 5999 | Miscellaneous Retail Stores | ||
| Demand Media | www.demandmedia.com | **55 **th Str**t | Santa Monica | CA | 90404 | United States | (3**) 3*4 64** | **5 | **3.5 M | 2741 | Miscellaneous publishing |
21,359 Companies Trust Us for their Data Needs
Why Choose InfoClutch as your customers list Provider
InfoClutch has been delivering strategic data to businesses for more than 10 years. We are the top experts in providing B2B data with amazing features such as:
Area-specific Filters For Global Prospecting
95% Deliverability Rate To Surpass Goals
Highly Customizable With 70+ Data Filters
Compliant with Global Data Laws
Multi-channel market enabled
Available to Download in Multiple Formats
Data updated every 45 days
Multi-filtered and verified data
Seamlessly Integrates with the Top CRM softwares
Few features of Live Chat Software:
Live support is known to offer the highest satisfaction rates among all support channels. It provides a broad variety of features such as:
- Proactive Support: It is a feature for customer support software where operators initiate chat with visitors by offering an instant help. This may come with a custom message on a small live chat window.
- Offline mode: It’s a mode that can be used when all agents are either offline or away.
- Chat monitoring: It lets record detailed conversations in real time and also tracks who among your agents are in assistance with your customers. This helps improve efficiency and productivity.
- Integration: Live chat can be integrated with some of the CRM software solutions like Salesforce, Assistly and more. This way, one can save the customers conversations on the customers’ existing profile in Salesforce.
- File transfers: Having an efficient and convenient file transfer built-in tool can be a significant advantage.
- Reports and analysis: This is a tool used to monitor significant data such as chat history, operator activities, visitor details, conversion tracking and more.
Benefits of Live Chat Software:
Live chat is a must have a tool in any business and can positively impact your business.
- Live Chat increases sales and conversions: It is the vital component of any marketing strategy that builds trust, enhance customer experience and generates greater ROI which in turn increases sales and conversions.
- Reduces expenses: In contract to phone service which is costly in terms of both toll charges and person per hour costs, live chat support is a lot cheaper. It also enables agents to multi-task and assist several visitors at once.
- Improves website experience: Satisfied long-term customers are less likely to switch. With Live Chat, customers have the flexibility to do what they are doing and also chat with the support agent. It is also found that customers who use live chat are 3 times more likely to make a purchase.
- Boost customer loyalty and service: Live Chat makes it easier for customers to get in touch with the brand or the company. It fosters a sense of trust and confidence by providing a direct way for customers to ask questions or having sales rep guide them.
- Expands market reach: Just by having a website, one cannot expect orders from customers. It is highly necessary to have a chat option where customers can make inquiries and purchases by directly contacting you any time and from anywhere.
Three Types of Live Chat Software:
- Live text chat support
- Live video, voice and text support
- Video, voice, text, and co-browsing
Business-to-Client Process
Step 1
Step 2
Step 3
Step 4
Step 1
Setting Up Goals and Milestones
Once we receive your request, we will set up an exploratory call to understand your objectives and requirements.
Step 2
Building The List
When we have a clear understanding of your objectives and requirements, our data team will begin combining the data to create a customized users list for you.
Step 3
Delivering
After we finish building your list, it will be available for you to download in your desired formats (.txt, .xls, or .csv).
Step 4
Providing Support
Our job doesn’t end after we deliver the list! We provide 24/7 assistance to support you on your marketing journey.
How Data is Sourced at InfoClutch
Business seminars
Reports and public filings
Business cards
Tradeshows and conferences
Opt-in email campaigns
Surveys and feedback forms
Join the 4000+ Successful Organizations that Trust our Data
Over the past decade, we’ve been fortunate enough to assist 4000+ organizations with their data needs. Through comprehensive dual verification processes, we’ve ensured that the data provided in our database is the most valid and prospective data that we can offer.
So stop waiting. It’s time to disrupt the industry with InfoClutch’s Customers List.
Place your order today at +1 (888) 998 0077 or email us at [email protected] for more details, and our team we will reach you out!
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