Freshdesk is an Intuitive, affordable and feature-rich customer support software. The current version of Freshdesk is fundamental and is suitable for small teams. It consists of multichannel capability and integrated gamification mechanics to supercharge agent productivity and smart automation. This chat solution presents users with the easiest solution to manage customer queries in the most efficient way possible. The online cloud-based customer service software provides helpdesk support with smart automation to get things done faster and more precise. This software ensures enterprise-grade security with comprehensive audits of networks, systems, and regulatory compliances to protect products and platform.
Freshdesk works on a SaaS-based solution, it is easy to use and intuitive UI and offers automation and reporting capabilities. Some of the features of Freshdesk include prioritizing and keeping track of conversations, prioritizes and assigns tickets, so your users never lose track of the chat. It works together as a team to efficiently resolve customer problems. Freshdesk unifies and manages all support related communications from multiple channels on a single platform. It leverages built-in capabilities to automate repetitive tasks and increases the team’s productivity. The software creates a self-service experience for customers with knowledge base forums. It completes customization capabilities with workflows, customer portals, agents’ portals and more.
- Number of Companies Using Freshdesk – 17,128
- Total Contacts Available – 65,457
Companies that use Freshdesk
| Company Name | Website | Revenue | Contact Info | Location |
| Biztalk 360 | www.biztalk360.com | $23 Million | +44 1689 666575 | United Kingdom |
| Chargebee | www.chargebee.com | $105 Million | (877) 303-1133 | United States |
| Cisco | www.cisco.com | $50 Billion | (408) 526-4000 | United States |
| Earth911 | www.earth911.com | $5 Million | (972) 464-0004 | United States |
| Judson University | www.judsonu.edu | $58 Million | (847) 628-2500 | United States |
| Unicef | www.unicef.org | $6 Billion | (212) 326-7000 | United States |
Companies Using Freshdesk, Market Share & Customers List
Live Chat Market Share (in %)
| Company Name | Market Share |
| Zendesk Chat | 31.64% |
| Tawk.to | 16.72% |
| LiveChat | 13.00% |
| LivePerson | 9.00% |
| Others | 29.64% |
Freshdesk Customers by Industry
| Company Name | Market Share |
| Computer Software | 37.2% |
| Information Technology and Services | 24.6% |
| Internet | 10.5% |
| Marketing and Advertising | 7% |
| Retail | 5% |
| Telecommunications | 3.8% |
| Hospital & Health Care | 3.8% |
| Financial Services | 3.1% |
| Management Consulting | 2.6% |
| Computer Hardware | 2.4% |
Records Available by Segment
| Total Contacts | Total Postal Universe | Total Emails Available | Total Phone Numbers |
| 65,457 | 65,457 | 58,637 | 61,318 |
Companies Currently Using Freshdesk (Sample Data)
| Company Name | Website | Address | Address 1 | City | State | Zipcode | Country | Phone Number | Employee Size | Revenue Size (USD) | SIC Code | SIC Industry |
| 7-Eleven | www.7-eleven.com | **00 Ha**be**y Rd | | Irving | TX | 75063 | United States | (**2) 8*8-7**1 | **8** | | 5541 | Gasoline Service Stations |
| American Express | www.americanexpress.com | **0 V**ey Str**t | | New York | NY | 10285 | United States | (2**) 6**-20** | **000 | **.6 B | 6141 | Personal credit institutions |
| Lesley University | www.lesley.edu | ** E**rett Str**t | | Cambridge | MA | 2138 | United States | (6**) 8*8-96** | **3 | | 8221 | Colleges, Universities, and Professional Schools |
| Perry Auto Group | www.perryautogroup.com | **05 W Ehr**gh**s St | | Elizabeth City | NC | 27909 | United States | (**2) 3**-91** | **5 | *5 M | 5511 | Motor Vehicle Dealers (New and Used) |
| SolarCity | www.solarcity.com | **55 Cl**rv**w Way | | San Mateo | CA | 94402 | United States | (**5) 8**-76** | **24* | **0.3 M | 1771 | Concrete Work |
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