LiveChat is an embedded live chat software solution for your mobile and website platform which lets you and your team connect people visiting web properties in real time. Live chat can be installed on multiple sites, so you get in touch with more customers. It is known to be the number 1 live chat solution that helps improve lead generation, sales and customer service. Because of its unique features like Canned Response and Sneak-peek customers message, the LiveChat agent can handle multiple customers and solves problems much faster. This software helps track critical metrics and improve services based on statistics, reports that cover all your actions.
Live Chat software gives a great chance with tons of new leads and helps increase sales by jumping in the right time. The system monitors users behavior and sets up automated actions by setting up an automated chat if the users spend more than 5 minutes or so. It will enable some of the LiveChats to integrate with Chatbot software stimulating a real-time conversation with chat user. Over 24000+ companies in 150 countries use LiveChat to help their customers. Some of the advantages of and features of LiveChat are that the software uses built-in tools to provide a swift service and helps solve cases quickly and easily. One can easily access previous chat history and helps integrate CRM tools utilizing many integration options.
- Number of Companies Using LiveChat – 32,545
- Total Contacts Available – 91,708
Companies that use Live Chat
| Company Name | Website | Revenue | Contact Info | Location |
| Cpanel | www.cpanel.net | $46 Million | (713) 529-0800 | United States |
| Orange | www.orange.com | $48 Billion | +33 1 44 44 22 22 | France |
| wizzcash | www.wizzcash.com | <$5 Million | | United Kingdom |
| UNF | www.unf.edu | $254 Million | (904) 620-1000 | United States |
| TYR Sport | www.tyr.com | $39 Million | (714) 934-2500 | United States |
| Tripshock | www.tripshock.com | $7 Million | (850) 424-5125 | United States |
Companies Using LiveChat, Market Share & Customers List
Live Chat Market Share (in %)
| Company Name | Market Share |
| Zendesk Chat | 31.64% |
| Tawk.to | 16.72% |
| LiveChat | 13.00% |
| LivePerson | 9.00% |
| Others | 29.64% |
LiveChat Customers by Industry
| Company Name | Market Share |
| Computer Software | 20.7% |
| Information Technology and Services | 13.6% |
| Retail | 13.3% |
| Marketing and Advertising | 9.3% |
| Hospital & Health Care | 8.8% |
| Real Estate | 8% |
| Internet | 7.3% |
| Financial Services | 6.8% |
| Automotive | 6.3% |
| Construction | 5.8% |
Records Available by Segment
| Total Contacts | Total Postal Universe | Total Emails Available | Total Phone Numbers |
| 91,708 | 91,708 | 84,157 | 87,961 |
Companies Currently Using LiveChat (Sample Data)
| Company Name | Website | Address | Address 1 | City | State | Zipcode | Country | Phone Number | Employee Size | Revenue Size (USD) | SIC Code | SIC Industry |
| ActiveCampaign | www.activecampaign.com | 1 N D**rb**n | 5th Fl**r | Chicago | IL | 60601 | United States | (**0) 3*7-04** | ** | ** M | 7371 | Computer Programming Services |
| Better Business Bureau | www.bbb.org | **33 Wi**on Bo**ev**d | Suite 6** | Arlington | VA | 22201 | United States | (**3) 2**-01** | **57 | | 8111 | Legal Services |
| Bosley Inc | www.bosley.com | **00 Wil**ire B**d | E**t To**r Pent**use | Beverly Hills | CA | 90212 | United States | (3**) 2*8-**99 | **0 | | 7299 | Miscellaneous Personal Services, NEC |
| Grove City College (GCC) | www.gcc.edu | 100 Ca**us D**ve | | Grove City | PA | 16127 | United States | (7**) 4**-20** | **32 | | 8221 | Colleges, Universities, and Professional Schools |
| Plastiq Inc. | www.plastiq.com | **75 F**som St**et | | San Francisco | CA | 94103 | United States | (6**) 3**-58** | *0 | ** M | 6153 | Short-Term Business Credit Institutions, except Agricultural |
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